Customer Centricity

Table of Contents The Importance of Listening for Brand Success One of the fundamental drivers of failure for any product, service or company is a lack of understanding for your customers. The idea that if you create a solution, rather than actually solve a problem, you are destined for demise. It’s the reason why between

Covid-19 Insight Report – Part 2

Table of Contents Introduction Following in on from last week’s report, part 2 examines how young people feel about the government’s response to the pandemic and their confidence in its future.  Travelling abroad Summer travel is commonplace for young people, especially college students but Covid-19 has disrupted those plans. Since March, only 11% of young

Covid-19 Insight Report – Part 1

Table of Contents Introduction This insights report delves into young people’s opinions and expectations of COVID-19 interventions including the HSE Contact Tracing App, a potential vaccine and a possibility of a lockdown.  Contact Tracing App Two-thirds of respondents have downloaded the HSE COVID-19 Tracker app. Reasons for not downloading the app include privacy concerns, issues